Every delivered SIGNALS opportunity is protected for 30 calendar days from its individual delivery date. The guarantee protects the quality of the research product as delivered. It does not guarantee a reply, engagement, confirmed budget, procurement action, proposal, sale, contract or revenue outcome.
What the guarantee covers
A qualifying issue may include:
• The company did not meet the agreed targeting criteria at delivery.
• The core signal was materially wrong, unsupported or misinterpreted.
• A material contradiction that should reasonably have been identified was missed.
• An agreed mandatory field was missing.
• A named stakeholder had already left or was materially misidentified at delivery.
• Supplied contact information was materially incorrect.
• An unintended duplicate opportunity was delivered under the same Order Form.
If a contact leaves
If a named contact leaves during the 30-day period, Prime Signal will seek to provide a suitable replacement contact where reasonably possible. If no suitable replacement can reasonably be identified and the opportunity can no longer be practically actioned, Prime Signal will replace the opportunity.
How to raise an issue
Notify Prime Signal within the relevant 30-day period. Identify the affected opportunity or contact, explain the issue and provide supporting evidence where reasonably available. Prime Signal aims to provide an initial decision within five Working Days after receiving enough information to assess the claim.
How we resolve it
The remedy sequence is correction, rework, then replacement. Prime Signal may first correct information or rework the opportunity where that reasonably resolves the issue. If a material defect cannot reasonably be cured, Prime Signal will replace the opportunity. A replacement opportunity receives a fresh 30-day guarantee from its replacement delivery date.
What is not covered
The guarantee does not provide a cash refund. It does not apply merely because a prospect does not answer, reply or engage; does not have confirmed budget; does not progress an opportunity; does not convert; or because information that was accurate at delivery later changes, except for the contact-leaver protection above.
Contractual position
This page summarises the Prime 30-Day Replacement Guarantee. The applicable Order Form and SIGNALS Opportunity Intelligence Terms & Conditions govern the engagement. Nothing in the guarantee excludes a right or remedy that cannot lawfully be excluded.